AI Chatbots for Education: Corporate Training, Higher Education and K-12

Specifically, chatbots have demonstrated significant enhancements in learning achievement, explicit reasoning, and knowledge retention. The integration of chatbots in education offers benefits such as immediate assistance, quick access to information, enhanced learning outcomes, and improved educational experiences. However, there have been contradictory findings related to critical thinking, learning engagement, and motivation.

Instead of enduring the hassle of visiting the office and waiting in long queues for answers, students can simply text the chatbots to quickly resolve their queries. This user-friendly option provides convenient and efficient access to information, enhancing the overall student experience and streamlining administrative processes. Whether it’s admission-related inquiries or general questions, educational chatbots offer a seamless and time-saving alternative, empowering students with instant and accurate assistance at their fingertips. Moreover, according to Cunningham-Nelson et al. (2019), one of the key benefits of EC is that it can support a large number of users simultaneously, which is undeniably an added advantage as it reduces instructors’ workload. Colace et al. (2018) describe ECs as instrumental when dealing with multiple students, especially testing behavior, keeping track of progress, and assigning tasks. Furthermore, ECs were also found to increase autonomous learning skills and tend to reduce the need for face-to-face interaction between instructors and students (Kumar & Silva, 2020; Yin et al., 2021).

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience. Our parent testimonial chatbot is designed to help educational institutes collect feedback and engage with their students and parents better. Our Exam Schedule WhatsApp bot template is designed to help you keep your customers stay organized and be on top of exam dates.

Educators can streamline their workload by delegating data-driven repetitive tasks to AI-powered bots, such as tracking student attendance, scoring tests, and distributing assignments. Duolingo is an example of how AI bots can be creatively used to increase student engagement and accelerate conceptual understanding. Educational chatbots are crucial in transforming the learning experience and communication dynamics, offering a comprehensive and efficient solution to various administrative and instructional challenges. Not only do chatbots provide information quickly but they engage users through personalized experiences. This ultimately helps institutions improve their customer service and meet the needs of their students and staff.

Cost savings achieved through chatbot-assisted tasks

If there is a technical term you do not understand, you can ask AI chatbots to explain those terms in different words. You can foun additiona information about ai customer service and artificial intelligence and NLP. Moreover, individual personality traits such as motivation have also been found to influence creativity (van Knippenberg & Hirst, 2020) which indirectly influenced the need for cognition (Pan et al., 2020). Nevertheless, these nonsignificant findings may have some interesting contribution as it implies that project-based learning tends to improve these personality-based learning outcomes. At the same time, the introduction of ECs did not create cognitive barriers that would have affected the cognition, motivational and creative processes involved in project-based learning.

The teaching team will save time not having to answer similar questions over and over again, and students will receive answers immediately. Juji chatbots can also read between the lines to truly understand each student as a unique individual. This enables Juji chatbots to serve as a student’s personal learning assistant or an instructor’s teaching assistant, to personalize teaching and optimize learning outcomes. With active listening skills, Juji chatbots can help educational organizations engage with their audience (e.g., existing or prospect students) 24×7, answering questions and providing just-in-time assistance. Drawing from extensive systematic literature reviews, as summarized in Table 1, AI chatbots possess the potential to profoundly influence diverse aspects of education. However, it is essential to address concerns regarding the irrational use of technology and the challenges that education systems encounter while striving to harness its capacity and make the best use of it.

Suggestions, stories, and resources come from conversations with students and instructors based on their experience, as well as from external research. Specific sources listed are only for reference and will evolve with the evidence base. All conversations are anonymous so no data is tracked to the user and the database only logs the timestamp of each conversation.

ChatBot for Education

AI tools have potential benefits, such as providing new perspectives on a problem and generating content that can be analyzed or critiqued. Undoubtedly, instructors need to provide guidelines to students about the appropriate and inappropriate uses of artificial intelligence tools. However, instructors can also model and encourage productive and positive uses of artificial intelligence and help students see its value. Chatbots interact through instant messaging, artificially replicating human interaction patterns. So, a chatbot is a computer program that simulates human conversations and answers questions posed to it with natural language and answers as a real person would. Better speech recognition systems are making it easier to chat with robots in a more natural way.

It provides information regarding course modules, lesson plans, assignments, and much more. It can also monitor students’ learning progress and recommend content to teachers, thus assisting them in their work. Students are never in the mood to study during holidays, nor do they have access to teachers. Chatbots help with communicating information on homework details, dates and schedules to the students and answer all related queries for them.

ZenoChat, developed by TextCortex and powered by natural language models such as GPT-4 and Sophos, is a conversational assistant that stands out from other AI chatbots on the market due to its enhanced features. It is designed to assist users in various fields, from daily life to education. Additionally, ZenoChat can be integrated with over 4000 platforms and applications, making it a versatile tool for a wide range of purposes. According to Schmulian and Coetzee (2019), there is still scarcity in mobile-based chatbot application in the educational domain, and while ECs in MIM has been gaining momentum, it has not instigated studies to address its implementation. Furthermore, there are also limited studies in strategies that can be used to improvise ECs role as an engaging pedagogical communication agent (Chaves & Gerosa, 2021). Besides, it was stipulated that students’ expectations and the current reality of simplistic bots may not be aligned as Miller (2016) claims that ANI’s limitation has delimited chatbots towards a simplistic menu prompt interaction.

They are helping revolutionize education without hampering its quality and dignity. Many brands are successfully using AI chatbots for education in course examinations and assessments. However, these tests require regular syllabus updates to maintain the course’ quality and standards.

Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration. Botpenguin’s chatbot creator is #1 when its comes to chatbots so stop wasting time and create one for you today. As technological advancements continue to expand and increase in capabilities, we will witness a new era of education and how pupils are being educated. As we move forward in years, chatbots will become more useful than ever before. The university wanted to provide all its students and faculty with easy access to OBGYN and mental well-being information.

They can get an instant response, thus reducing wait times and improving the student experience. They are programmed to answer common questions instantly and help students with administrative topics 24/7. A good example is Duolingo that has been investing in AI and machine learning to make language learning more engaging by automatically tailoring lessons to each individual — kind of the way a human tutor might. The chatbot assesses every student’s level of understanding and then provides them with the following parts of a lecture according to their progress.

We know that feedback is a classical concept in learning, whose importance is acknowledged across different learning theories, which chatbots can provide by giving learners timely and effective feedback. A great advantage of chatbot technologies is that they offer learners realistic opportunities for individual tutoring/mentoring. Conversational learning provides fast, targeted and personalized training right in the workflow, which is key to effective knowledge retention. For example, they can enter an answer to each question, repeat a sentence without pressure, or skip a sentence. Intelligence agents, such as chatbots, have tremendous potential through simulating an intelligent conversation with human users via auditory or textual methods. Chatbots allow the learner to kick-start the conversation and, as the process unfolds, so does the story.

In essence, with AI chatbots as allies, teachers can foster a more productive, encouraging, and personalized learning environment. AI chatbot’s data analytics capabilities allow teachers to monitor students’ progress closely. Teachers can get in-depth insights about each student’s strengths, weaknesses, learning pace, and areas of struggle, enabling them to adjust teaching methods, study materials and exercise difficulty accordingly. These platforms seek to offer accessibility and ease of interaction with the chatbots, ensuring that a broad spectrum of users can enjoy AI’s educational benefits.

• Whether you’re struggling with a particular subject, or just need some help getting started with a new assignment, ChatGPT can provide you with personalized recommendations and guidance.
• This study identifies a need for more active collaboration in the EC group and commitment for the CT group.
• Instead of absorbing information from the entire internet to train its artificially intelligent brain, Stretch is only learning on materials that have been developed or vetted by ISTE and ASCD.
• Integrating virtual tutoring and personalized engagement has further enhanced the overall learning experience.

This means it is necessary for every institution to always guide their students by giving them timely and accurate information. But with no optimization, it is almost impossible to ensure each student is getting proper support. Using a chatbot reduces the summer melt, the phenomenon when students who apply and are accepted to a college fail to enroll. Summer melt affects 22,8% of college-intending high school graduates each year.

One field requiring research and development that will be useful for teachers is the accessibility of fine-tuning LLMs with specific course information. Although methods that require less expensive hardware are being developed (Dettmers et al., 2023), it is still inaccessible to the general public without costly computers. AI and chatbots are continuing to develop at a rapid rate and will undoubtedly be a part of the future. To better prepare students and teachers, education on chatbot use should be integrated into the current curriculums as more research is conducted on best practices.

The challenge is how to engage with each student and deeply personalize their learning experience at scale to boost their learning outcomes. The availability of distance learning and online courses means that people can learn alongside working and don’t have to commute long distances or take a break from family life to learn new skills. This growth demands that educational institutions offering online learning provide excellent student support alongside it. Queries before, during, and after enrollments must be received efficiently and solved instantly. Chatbots for education deliver intelligent support and provide on-the-spot-solutions to alleviate doubts, provide additional information and strengthen the relationship between students and the institution. To summarize, incorporating AI chatbots in education brings personalized learning for students and time efficiency for educators.

✔ Classroom Assistant

Because the learner is in control of the story, they are more engaged and invested in the outcome. Understanding your organizational culture is key to understanding the language to use in your learning contexts. As interfaces are becoming more frictionless and invisible, they appear to be more “human” conforming to our natural form of communication (dialogue) through text or speech. This makes technology less intrusive and more of a natural fit for providing educational services. Engati’s clever chatbots can understand natural language and provide a contextual response to the queries. This helps improve the communication process with the students, by making it more personalised.

Educational institutions can also use Watson to create chatbots that engage students, answer FAQs, assist in administrative tasks, and provide support. The chatbot is a virtual assistant designed for higher education and offloads college administration’s burden by engaging with students’ queries. The chatbot has been created by Drift to quickly and efficiently route the visitors coming to the website.

The fusion of AI’s natural language processing, instant messaging, speech recognition, automation, and predictive capabilities has enabled the global education landscape to offer personalized and constantly evolving learning experiences. Due to AI integration in the workplace, the World Economic Forum (2023) estimates that by 2027, 25% of companies expect job loss, while 50% expect job growth. In May 2023, Google (2023) and Microsoft (Panay, 2023) announced that their products would integrate AI. As chatbots become more popular and AI becomes increasingly integrated into day-to-day life, it is important to prepare students for the future, as skills using these technologies may be a requirement when entering the future workforce. In addition, these technologies can potentially enhance student learning over traditional learning methods.

ChatGPT is also helping to bridge the gap between students and educators, making it easier for students to get the help they need to succeed. According to the research, education is one of the top 5 industries profiting from using chatbots. Using AI chatbots for education will increasingly become a key to enhancing students’ learning experience and educators’ productivity. A good example is the story of Emilien Nizon, a business school professor, who used the bot for 1,200+ students, 91% of which reported on improvements in their educational experience thanks to interacting with the chatbot. Belitsoft is a chatbot development company with an extensive portfolio in e-learing, including creating сustom training chatboats with coaching/mentoring functionality. One of the remarkable outcomes of AI integration in education is the emergence of AI chatbots.

In this section, we will explore how AI chatbots are being used in various spectrums of educational institutions, specifically looking into personalized virtual tutoring, teacher assistance, and admission processes. When it comes to the integration of educational chatbots, concerns naturally arise about the potential impact on teachers’ roles and job security. However, the apprehensions can be put to rest — chatbots are not poised to replace teachers, but rather to reshape and enrich their roles, ultimately fostering a more meaningful and effective learning environment.

Chatbots are software applications with the ability to respond to human prompting (Cunningham-Nelson et al., 2019). At the time of its release, ChatGPT was the first widely available chatbot capable of generating text indistinguishable, in some cases, from human-generated text (Gao et al., 2022). Due to this novel ability, ChatGPT garnered more than 120 million users within the first two months of release, becoming the fastest-growing software application of all time (Milmo, 2023). Edtech bots can help students with their enrolment processes and further provide them with all the necessary information about their courses, modules, and faculties. There are multiple business dimensions in the education industry where chatbots are gaining popularity, such as online tutors, student support, teacher’s assistant, administrative tool, assessing and generating results. By asking or responding to a set of questions, the students can learn through repetition as well as accompanying explanations.

Supporting Students

AI-powered chatbots are designed to mimic human conversation using text or voice interaction, providing information in a conversational manner. Chatbots’ history dates back to the 1960s and over the decades chatbots have evolved significantly, driven by advancements in technology and the growing demand for automated communication systems. Created by Joseph Weizenbaum at MIT in 1966, ELIZA was one of the earliest chatbot programs (Weizenbaum, 1966). ELIZA could mimic human-like responses by reflecting user inputs as questions. Another early example of a chatbot was PARRY, implemented in 1972 by psychiatrist Kenneth Colby at Stanford University (Colby, 1981). PARRY was a chatbot designed to simulate a paranoid patient with schizophrenia.

Nevertheless, Hobert (2019) claims that the main issue with EC assessment is the narrow view used to evaluate outcomes based on specific fields rather than a multidisciplinary approach. Furthermore, there is a need for understanding how users experience chatbots (Brandtzaeg & Følstad, 2018), especially when they are not familiar with such intervention (Smutny & Schreiberova, 2020). Conversely, due to the novelty of ECs, the author has not found any studies pertaining to ECs in design education, project-based learning, and focusing on teamwork outcomes. ChatGPT works by using natural language processing and machine learning algorithms to understand the needs of students. The chatbot can interpret student questions and provide accurate and helpful answers.

Education, being one of the essentials, needs timely updates to keep up with the contemporary world. However, maintaining the trends was never possible without opting for the most recent global trend, known as chatbots. Seamless integration with other educational tools, user-friendly interfaces, and affordability are also key considerations. Jasper’s interface is intuitive, resembling familiar platforms like Google Docs, making it easy to navigate.

As a result, educators can understand the pain points faced by dissatisfied students and find out effective ways to identify and remove those bottlenecks. As the answers are coming in, the AI software analyzes the semantics of what the students have said and prepares a report that a teacher or administrator can review. An AI virtual chat assistant can answer questions about documents or deadlines and give instructions.

Chatbots can collect student feedback and other helpful data, which can be analyzed and used to inform plans for improvement. The widespread adoption of chatbots and their increasing accessibility has sparked contrasting reactions across different sectors, leading to considerable confusion in the field of education. Among educators and learners, there is a notable trend—while learners are excited about chatbot integration, educators’ perceptions are particularly critical. However, this situation presents a unique opportunity, accompanied by unprecedented challenges.

It was observed that communicating merely was not the main priority anymore as cooperation towards problem-solving is of utmost importance. Example feedback is such as “I learn to push myself more and commit to the project’s success.” Nevertheless, in both groups, all the trends are almost similar. Read on to learn about the benefits of using chatbots for the education industry. Whether you’re looking for information on a specific topic or need help understanding a difficult concept, ChatGPT can provide you with the answers you need. ChatGPT is an AI-powered chatbot that offers a number of benefits for students. Replacing the traditional surveys, a chatbot talks to students via a special messenger and processes their feedbacks, letting the teacher know what works well, what is ineffective, and what else they can implement.

AI chatbots, with their interactive and personalized nature, significantly boost student engagement. This personalized learning journey leads to improved comprehension, increased motivation, reduced learning anxiety, and overall improved learning experience. They can adjust the difficulty level of questions, offer personalized feedback, recommend learning resources that suit the student’s level, and even adopt the student’s chosen learning method. Moreover, these chatbots are operational 24/7, ensuring that students, teachers, or parents can receive necessary information or assistance anytime they require.

It redirects visitors to the concerned staff, which can provide more accurate and relevant information. It can transform the website into an easy-to-use hub of answers and information. This has helped in chatbot for education cutting costs for universities that had to employ staff to cater to user queries. It is no longer an idea based on the crackpot theory of future possibilities but has already permeated our current world.

Intelligent essay-scoring bots can reduce the workload of teachers and provide quicker feedback to students. By reminding students to repeat their learning at spaced intervals, chatbots can help cement the lesson in their minds and improve long-term retention. More recently, more sophisticated and capable chatbots amazed the world with their abilities. Among them, ChatGPT and Google Bard are among the most profound AI-powered chatbots. It was first announced in November 2022 and is available to the general public.